Horn Creek Hemp will ship your orders via USPS or UPS. We will insure shipments with values greater than $50. Your order will be processed and shipped within 2 business days after your order is placed. You will receive an automatic notification at that time with a tracking number. Average ground shipping time is 3-5 business days for domestic orders. You may choose to expedite your shipment with express shipment options.
Your order will ship in packaging designed to mitigate odor. We recognize that hemp is a legal product, but the odor can trigger unwarranted suspicion. Adult signature required is also an option to ensure the package is hand delivered. This is an additional fee. Return address is Horn Creek Farm. Orders are shipped with documentation including; HCH Hemp Growers License; Pre-harvest compliance test results; Notice to Law Enforcement and a certificate of analysis. COA. Our Notice to Law Enforcement refers any authorities to the federal and state code under which high CBD hemp is cultivated, sold and transported.
Our products are in compliance with the 2018 USDA farm bill. If an item is seized by law enforcement, we will work with agents to clear the product and allow it to continue. Horn Creek Hemp is not responsible for delays due to temporary seizure.
For international shipments, please use the contact us form. Provide the destination address, country and THC limits for your country.
Delayed / Lost packages:
Our shipments have a very high success rate shipping raw hemp. Occasionally a package will be delayed in transit. If this happens, please contact USPS by calling 800-ASK-USPS or UPS at 866-PICK-UPS.
If you order using First Class Mail, or another method without insurance, we cannot replace lost orders.
If your package is lost by USPS, there is a 15 days wait period prior to filing a claim. After 15 days please contact us and we will file the claim.
We are not responsible for any package being stolen at your address. If this is a concern, please consider optional adult signature requirement. All UPS shipments automatically include adult signature requirement.
We are not able to research customs and tariff requirements for foreign countries. All international orders should include exact documentation, customs and tariff instructions. We also cannot assume the burden of determining legality in countries outside the USA. By placing the order, you are confirming that our flower products meet the legal criteria in your country. Horn Creek cannot be responsible for orders seized or re-routed due to customs, tariff, documentation or legality issues.